About Us

A captivating estate in the heart of Tuscany, located atop a hill in Castelnuovo Berardenga, in the province of Siena, surrounded by the peaceful Tuscan countryside. Fontanelle Estate is the Bolfo Family’s brand, which includes Hotel Le Fontanelle (5-star), the Vallepicciola winery, and the new 5-star luxury hotel, The Club House, inaugurated in May 2022. We offer a unique experience, focused on luxury and relaxation, in a place of exceptional beauty.

Location

Castelnuovo Berardenga, Siena, Tuscany

Employment Type

Full-time, on-site.

Position

We are looking for a motivated and detail-oriented professional to join our Booking Department. The ideal candidate will have prior experience in luxury hospitality and will be responsible for handling reservations, liaising with direct clients and travel agents, and ensuring an exceptional standard of guest service at all times.

Key Responsibilities

• Manage reservations efficiently and professionally via phone, email, and online platforms.
• Respond promptly to inquiries, provide detailed information about hotel services, handle complaints, and ensure a positive guest experience.
• Keep room availability up to date in the PMS and channel manager.
• Ensure that rates (including special offers) are correctly applied, working closely with the Sales & Marketing Department to optimize revenue.
• Coordinate group bookings and ensure accurate planning and communication.
• Collaborate with all hotel departments to resolve issues and meet guests’ specific needs.
• Maintain the highest standards of professionalism and courtesy, representing the excellence of a luxury hotel.

Requirements

• At least 2 years of experience in a similar role within a 5-star or 4-star superior hotel.
• Excellent English skills and fluency in a second language.
• Confident user of major hotel PMS systems, preferably Fidelio Suite8 and/or Opera.
• Strong customer orientation, with prior experience handling high-demand luxury clientele.
• Excellent communication and sales abilities, with great attention to detail and strong problem-solving skills.
• Solid understanding of online sales channels and channel manager tools.
• Proficient in Microsoft Office and general IT systems.
• Flexibility to work on shifts, weekends, and public holidays.
• Own means of transportation required.

What We Offer

• A stimulating and dynamic work environment.
• Opportunities for growth and professional development.
• Competitive salary package.
• Meals during work shifts.

• Accommodation for non-resident employees.

   

Further details will be provided during the interview.